Christmas Day 2016 Sending Dates
New Zealand - Courier - Thursday 22nd December
Australia - International Courier - Monday 12th December
South Pacific, Asia, North America, UK & Europe - International Express Courier - Monday 12th December
Rest of the World - Sending date has closed. Will be delivered after Christmas Day.
Once we have confirmed your order, we will endeavour to dispatch your order within 3 business days (New Zealand Time) unless a different timeframe is specified in relation to a particular product or over the Christmas/New Year holiday period. If we are unable to dispatch your order within this timeframe we will contact you and advise you of the expected dispatch date. We do not ship on Public Holidays.
Although we will endeavour to meet delivery timeframes where possible, all delivery timeframes are estimates only and we will not be liable for any loss, expense, or other damage caused by any delay in delivery.
You may specify delivery instructions for your order (for example, you may authorise the courier to leave the products in a specified location if you will not be at the delivery address). We will not be responsible for any order that is delivered in accordance with your delivery instructions.
Post Office Box and Private Bag Addresses
We do not deliver to Post Office Box or Private Bag addresses.
Delivery costs are calculated based on weight and destination. However, if your order is light and bulky it may be necessary to base the delivery costs on size. Delivery costs are added to the total product cost and are determined by the products ordered and the delivery method selected during ordering.
Online purchases of NZD $150 or more being delivered to a New Zealand address, will receive free delivery provided the size and/or weight of the package does not exceed the maximum size set by our courier company.
New Zealand Deliveries
Deliveries are made by courier, throughout New Zealand. Deliveries are made on a business day to business day basis. Once your order has been dispatched, your order should be delivered overnight for North Island addresses, or within 2-3 days for South Island addresses. Please allow up to 3 additional days for delivery to rural addresses. When we receive orders on Public Holidays, your order will go out on the next working/business day.
We deliver international orders via New Zealand Post International Air Service. All our gifts are carefully packed for safe international delivery. Once your order has been dispatched, delivery usually takes between 4 and 10 days (depending on the delivery service in the destination country).
A track and trace service is not provided using this service. If you would like to use a track and trace service please contact us at email@example.com and we can organize this for you at an additional cost, depending on the size and weight of the item. An international express service is available upon request for delivery to certain international destinations in approximately 2 to 4 working days (at additional cost). There is a weight restriction of 1 kilo. If your shipment is over this weight we will have to charge extra shipping and will contact you in this instance.
New Zealand law requires all international packages to have attached customs documentation, which describes the goods being sent and their cost. Deliveries over $1000 dollars (NZ $) in value require an additional export entry charge. We will advise of any extra costs incurred.
Loss or Damage in Transit
All orders delivered within New Zealand are insured against damage or loss during transit up to the value of NZ$1500. All orders delivered using the New Zealand Post International Air service are insured against loss or damage up to the value of NZ$250, and you can optionally purchase additional insurance cover up to the value of NZ$1500.
We do not accept any liability for loss or damage in transit that exceeds the value of the loss or damage insurance applying to that delivery. You must make all claims for loss or damage during transit to the carrier no later than 7 days after the delivery date (and you must notify us of any such claims). Where you believe that there is a shortage in the quantity of products delivered, you must notify us of any such claim within 7 days of delivery and you must provide us with a reasonable opportunity to investigate that claim.